- FAQ's
Order
You can order directly on our website.
Due to high demand, we would like to make it fair to all customers to be able to make their purchase too without running out of stock. This is also an effort to prevent resellers who purchase in bulk to retail our formulas at a higher price.
We do not charge taxes and only receive your payment for your purchase on our site. Depending on your country’s custom regulations, you might be subjected to tax charges in relation to your order’s total. Any fees for receiving goods (including but not limited to Customs taxes/duties and clearance fees) are the buyer/receiver’s responsibility. Orders that have been placed on hold by the destination country’s Customs office due to Customs fees or requirements that were not settled/submitted are not refundable.
Tax: Depending on your country’s custom regulations, you might be subjected to tax charges in relation to your order’s total. Any fees for receiving goods (including but not limited to Customs taxes/duties and clearance fees) are the buyer/receiver’s responsibility. Orders that have been placed on hold by the destination country’s Customs office due to Customs fees or requirements that were not settled/submitted are non-refundable.
Incorrect Order: For incorrect order that’s still awaiting dispatch, refund and order modification is still possible. Feel free to reach out and we’d be happy to provide immediate assistance. However, if your order’s shipping status shows it’s in progress, as much as we want to, were unable to modify the order nor stop the shipment, hence, not eligible for a refund.
Return policy: If you are not satisfied with your purchase within 14 days upon delivery, you may return the formula to us and we’ll process a full refund for the price of the formula (shipping and return shipping fees are non-refundable). Refund may take 5-10 working days to be credited back to your original payment method.
Order
You can order directly on our website.
Due to high demand, we would like to make it fair to all customers to be able to make their purchase too without running out of stock. This is also an effort to prevent resellers who purchase in bulk to retail our formulas at a higher price.
We do not charge taxes and only receive your payment for your purchase on our site. Depending on your country’s custom regulations, you might be subjected to tax charges in relation to your order’s total. Any fees for receiving goods (including but not limited to Customs taxes/duties and clearance fees) are the buyer/receiver’s responsibility. Orders that have been placed on hold by the destination country’s Customs office due to Customs fees or requirements that were not settled/submitted are not refundable.
Tax: Depending on your country’s custom regulations, you might be subjected to tax charges in relation to your order’s total. Any fees for receiving goods (including but not limited to Customs taxes/duties and clearance fees) are the buyer/receiver’s responsibility. Orders that have been placed on hold by the destination country’s Customs office due to Customs fees or requirements that were not settled/submitted are non-refundable.
Incorrect Order: For incorrect order that’s still awaiting dispatch, refund and order modification is still possible. Feel free to reach out and we’d be happy to provide immediate assistance. However, if your order’s shipping status shows it’s in progress, as much as we want to, were unable to modify the order nor stop the shipment, hence, not eligible for a refund.
Return policy: If you are not satisfied with your purchase within 14 days upon delivery, you may return the formula to us and we’ll process a full refund for the price of the formula (shipping and return shipping fees are non-refundable). Refund may take 5-10 working days to be credited back to your original payment method.
Order
You can order directly on our website.
Due to high demand, we would like to make it fair to all customers to be able to make their purchase too without running out of stock. This is also an effort to prevent resellers who purchase in bulk to retail our formulas at a higher price.
We do not charge taxes and only receive your payment for your purchase on our site. Depending on your country’s custom regulations, you might be subjected to tax charges in relation to your order’s total. Any fees for receiving goods (including but not limited to Customs taxes/duties and clearance fees) are the buyer/receiver’s responsibility. Orders that have been placed on hold by the destination country’s Customs office due to Customs fees or requirements that were not settled/submitted are not refundable.
Tax: Depending on your country’s custom regulations, you might be subjected to tax charges in relation to your order’s total. Any fees for receiving goods (including but not limited to Customs taxes/duties and clearance fees) are the buyer/receiver’s responsibility. Orders that have been placed on hold by the destination country’s Customs office due to Customs fees or requirements that were not settled/submitted are non-refundable.
Incorrect Order: For incorrect order that’s still awaiting dispatch, refund and order modification is still possible. Feel free to reach out and we’d be happy to provide immediate assistance. However, if your order’s shipping status shows it’s in progress, as much as we want to, were unable to modify the order nor stop the shipment, hence, not eligible for a refund.
Return policy: If you are not satisfied with your purchase within 14 days upon delivery, you may return the formula to us and we’ll process a full refund for the price of the formula (shipping and return shipping fees are non-refundable). Refund may take 5-10 working days to be credited back to your original payment method.